GENERAL TERMS OF USE

FASTE operates only as an intermediary between customers, business providers and suppliers.

Whether you are a customer or a business provider, you must also consult the suppliers’ General terms of use and accept them expressly.

These terms are valid from January 1st, 2023. This edition cancels and supersedes all previous versions.

Article 1. Definitions and application fields

1.1 Definitions

The definitions below have the same meaning whether used in singular or plural. “Merchant Offer” or “OM” means bids defined in Article hereof.

“Site” means the website available at www.faste.com

“Member” means any user of FASTE who navigates, takes note, reserves and orders one or more services offered on the Site.

“Partner” means all providers of services, for example: villa, car and yacht rental

“Benefit” means any services offered on the Site.

“Event” means the day(s) where the service is provided to the Member

“Ambassador” means a natural or legal partner, responsible for inviting new members and promote events.

1.2 Application Fields

These general conditions of use (hereinafter “General Conditions “) govern the provision and delivery of services.

Control benefits is restricted to members having previously read the General Conditions in their entirety and have accepted by checking the box or by clicking on the hyperlink provided for this purpose. Without this acceptance, the continuation of the process control is technically impossible.

Consequently, the order process completion on FASTE is expressly by the Member of these general conditions acceptance.

Are also applicable to the offer and services delivery, on terms identical to the General Conditions, the specific conditions Partners (hereinafter the “Specific Conditions”). Specific Conditions Acceptance by Member occurs at the time the order.

The General Conditions may be modified at any time without notice, provided that such changes will not apply to orders for services previously performed. It is therefore imperative that the Member shall consult and agree to the General Conditions when he places his order, in particular to ensure the provisions in force.

Article 2. Membership Conditions and Membership Cards

2.1 Membership Conditions

By using the FASTE Website and Services, you declare that you are at least eighteen 18 years old.

The use of FASTE service and membership into our community is not available to the general public and requires an invitation from an existing Ambassador, who has not been suspended or removed from our Ambassador program.

By joining the FASTE service, you acknowledge that you meet our membership requirements. As a Member, you cannot have more than one Member Account, or open an alternative account if your membership is suspended, restricted or terminated for any reason. You cannot share, sell or transfer a membership account to another person or accept an invitation to use an account that was not originally yours. If an account does not meet these conditions, the account will be terminated immediately.

You can use a pseudonym or alias while making a reservation but the account holder will remain the same. You agree that all information you provide about yourself in your personal profile, documents (passport, driving license, id) or in any other area of FASTE is accurate. False or misleading information is sufficient reason for us to cancel your account.

FASTE reserves the right to verify the authenticity of your identity and profile information, in particular to unlock the spending limit threshold of 1000 EUR by loading your ID or passport in your settings. You agree that FASTE has no liability for any information that is incorrectly checked.

By registering on our platform, you declare that you are not a competitor of FASTE and do not use the FASTE service for reasons that are in direct competition with FASTE.

You agree that you will not infringe trademark rights, copyright or any other right of FASTE.

2.1 Loyalty “FASTE Coin”

FASTE rewards your loyalty with “FASTE Coin” program: with every expense you can earn FASTE Coin points, allowing you to gain rank (INITIATION, PRIVILEGE and EXECUTIVE) and giving you access to many services, events and gifts, provided by our Partners.

2.2 Membership Card

You agree that you are personally responsible for all costs, including taxes, charges or payments that may or may not be required to redeem FASTE Member privileges.

You are required to use your FASTE Member card jointly with a valid picture ID to verify your identity status. Our partners may require you presenting a valid picture ID. The name on your ID must match the name of your membership card and your FASTE account.

Member cards whose accounts are unused for more than 6 months will be void.

Membership cards are not transferable and may only be used by the member to whom the card was issued. It is not allowed that someone other than the cardholder use the member card for any purpose.

If the name on the card does not match the name of your account, or if a person other than the cardholder or member tries to use your membership card, your account will be suspended or terminated for cause. FASTE reserves the right to terminate your membership and cancel your card validity.

If the FASTE member card is lost, stolen or damaged, a new card can be issued at a cost of 150 euros per replacement. Members who submit many orders of lost card will be reported to our Customer Service.

FASTE is not responsible for lost, stolen or damaged membership cards, nor responsible for any problems arising from the use of the FASTE member card

Article 3. Book Online

3.1 Capacity – Using Site

FASTE purpose is to assist the member in searching for services and in making appropriate orders, as well as entering into any transaction relating to the Partners. The Member must be at least 18 years old and be legally able to enter and use FASTE in accordance with the general conditions.

Except in cases of fraud, which the member has to proof, the member is financially responsible for his actions on the Site, especially for the use made of its name and its Member password. He also guarantees the truthfulness and accuracy of the information provided on the Site.

Use of FASTE that is fraudulent or contrary to these general conditions, justify refusal to Member, at any time, to access to services offered by FASTE.com and its Partners or other Website features.

Signs of overuse, suspicious activity, fraud or the misuse of booking services found on this website may lead to cancellation by FASTE.com of reservations associated with your reservation name, email address or account as well as the closure of FASTE accounts you are associated to. If you have used this site fraudulently FASTE.com reserves the right to sue you in court. Therefore, you may be liable for incurred by FASTE.com, including litigation costs and monetary losses damages. To contest the cancellation of a reservation, blocking or closing of an account, please contact customer concierge@faste.com

3.2 Transfer and cancellation of orders

The set of proposed FASTE offers are subject to availability.

The order confirmation, which includes the essential elements, such as the identification of (the) Service (s) ordered and the price will be forwarded to the Member by email within a maximum of one business day. To ensure receipt of our emails, please add booking@faste.com to your address book.

All Cancellation or refund terms are available either on site prior to booking, and if so indicated on the order confirmation.

If a refund is granted to the Member, the sums previously paid will be re-credited to the account corresponding to the debit card used when ordering by having transaction costs deducted. Or you will be offered a voucher with credits.

INFORMATION ON LIVE ONLINE PAYMENT AND PAYMENT

During the validation of your reservation, a pre-authorization of the total amount will be done in the selected currency for the percentage specified in the booking steps. Once the reservation has been confirmed by the Supplier, the total amount will be captured. The amount of taxes and the exchange rate may vary within the period elapsing between booking and event.

PRICES

The reservation services price is equal to the amount posted online, except in cases of obvious errors. Prices and packages offered may change at any time; however, these changes have no impact on bookings already made. Despite FASTE.com ongoing efforts some reservation services can sometimes appear on the website at the incorrect price.

FASTE reserves the right to correct any pricing errors on its website and on pending reservations displaying an incorrect price. In such circumstances, we will propose, if possible, to keep your pending reservation and pay the correct price directly in the Supplier or cancel your reservation without penalty. FASTE.com is under no obligation to provide reservation services at an incorrect (lower) price, even if you have received a booking confirmation.

CANCELLATIONS

You may cancel your reservation by logging into your account on a FASTE channel, in the “Calendar” section on the application or by sending an email to concierge@faste.com. Deadlines for cancellations are determined by the suppliers’ General terms of use. In this case, you will be refunded by bank transfer or credit card within 30 business days after the supplier and team approvals. Non-cancellation of a reservation before the event generates the non-repayment of the total amount.

Suppliers may charge a cancellation fee on their side. Fees vary according to booking so please check your reservation confirmation for more details.

These conditions and restrictions may not be altered by an unauthorized person, including FASTE.com employees.

You agree to pay any cancellation fee that will be charged by FASTE. You agree to comply with the conditions and restrictions regarding your prepaid reservations.

Article 5. Services Detail

The purpose of this paper is to propose a retail services in the interests of informing the Member. This detail is not exhaustive and does not replace the Specific Conditions of the Suppliers.

FASTE provide all services on its behalf and on behalf of various partners.

Unless otherwise provided by law, this detail cannot be a source of obligations or liability on the part of FASTE.

5.1 formalities

The member has to become aware of the Domestic Policy of each supplier in which it reserves.

We draw your attention to the fact that the regulations of some countries impose a minimum age of 21. If particularly because of non-compliance with these formalities, the Member was unable to fully benefit from the reservation, the price paid can’t be refunded in any case.

5.2 Activities

It may happen that some events and services offered by Partners and included in the description on the Site, are removed especially for climatic reasons and deadline.

The cancellation of any activity in a case of absolute necessity shall not in any case cause any compensation in favor of the Member, it will however be refunded for the unfulfilled services for online payment.

Article 6 : Financial conditions and payment

Unless specified requirements contradictory to the Conditions Specific, the prices of the Services communicated on FASTE are quoted in all currencies, according to your location, excluding shipping and excluding any taxes imposed by local authorities in some countries.

FASTE Team can make payments on behalf of a member at the request of the Member, through “Stripe ™” with the agreement of the client.

Indeed, as a concierge service, the company FASTE has the right to proceed payment directly from the payment provider website and application. In order to proceed to a reservation, the client must send the copy of the credit card or send the credit card details by email, live messaging app, text or by phone and must join a valid proof of identity. Before each payment, the client will agree the reservation.

Prices for OM, which are provided directly by FASTE, include the amount of tax on the added value. Are expressed all taxes included: Rates displayed online, the amount to be paid online and the balance to be paid to Partners. The VAT amount for these services will be subject to the appreciation of partner and not of FASTE. In the case of local taxes the Member is invited to inquire directly with the Partner in charge of the Service.

The attention of members is drawn to the fact that some additional local taxes may be imposed by local authorities in some states and are settled in the Supplier. These additional local taxes, if they exist, are the responsibility of the Member and his guests, they are specified on the bill.

Unless contradictory dispositions provided in the Specific Terms of the concern partners concerned, payments made on FASTE are made by credit card (Visa, MasterCard, CB, American Express, WeChat) via Stripe™, bank transfer and PayPal. When adding a credit card, FASTE will proceed a pre-authorization of 1 €, refundable under 7 business-day to confirm the card is still valid.

ORDER CONFIRMATION

Unless contradictory notification by email or telephone by the Partner or Team, your order is guaranteed upon receiving a booking confirmation.

Article 7. Service users and claims

7.1 Claims service

Any request for special services, information, details and any claims should be addressed to FASTE:

• By phone at: + (33) 7 81 68 87 38
• By e-mail at the following address: concierge@faste.com

FASTE is able to achieve any kind personalized services in collaboration with its partners, do not hesitate to contact us to organize a birthday, a trip, a wedding…

Complaints will be accepted only if the problem has been reported to FASTE or to the partner during an event so that it attempted to address so that the injury suffered by the Member is limited.

Article 8. Responsibilities and guarantees

8.1 For FASTE use

No warranty is given to the Member in:

• The absence of anomalies, errors and bugs that could affect navigation on FASTE or the implementation of any features offered on the Site.
• The opportunity to correct these anomalies, errors or bugs.
• The absence of any interruption or failure in the operation of the Site.
• The possible site compatibility with a hardware or configuration.

In no case FASTE.com will be liable for any direct, indirect and / or consequential, foreseeable or unforeseeable (including loss of profits or of a chance … ) arising out of the provision and / or use or the total or partial impossibility to use.

The hyperlinks on FASTE that redirect members to other websites are only intended to facilitate the member’s searches. In any case, the member states to know the Internet, its characteristics and limitations, in particular, its technical performance, response times for consulting, querying or transferring data and the risks linked to communications security.

8.2 For Services:

Once a reservation is made by a Member, the latter undertakes to honor the reservation according to the number of persons specified, the arrival time, meet the booking threshold provided thus the deposit payment and the rest to be paid to the Supplier, as specified in the steps of booking and ticket reservation. Unless legal provisions and with the exception of OM, the Member acknowledges that acting as a mere intermediary, FASTE.com may not, under any circumstances, be held liable for services contracts concluded by the Member with one or more partner(s). The Institution is committed to providing quality service to FASTE Members having ordered on the Portal.

Article 9. Intellectual Property:

9.1 Generalities:

FASTE, its content, and all constituent elements are works for which group companies and/or, where applicable, partners hold the full intellectual property rights and/or rights of exploitation, particularly under copyright law databases, trademark law, the image right and the designs right. The Site, as well as software, databases, text, information, analyses, images, photographs, graphics, logos, sound or any other content on FASTE are the exclusive property of group companies and/or partners or if any, of the respective owners with whom they have signed a use agreement. It is granted to a Member entitled to non-exclusive and non-transferable use of FASTE and the information contained on the Site. The right consists of (i) a right to access the data and information contained on FASTE and (ii) a right of reproduction consisting of printing and/or backup of data and information available online. This right of use applies only for private use.

Any other use of the Site, especially commercial

“Refundable under 7 business-day to confirm the card is still valid.

ORDER CONFIRMATION

Unless contradictory notification by email or telephone by the Partner or Team, your order is guaranteed upon receiving a booking confirmation.

Article 7. Service users and claims

7.1 Claims service

Any request for special services, information, details and any claims should be addressed to FASTE:

• By phone at: + (33) 7 81 68 87 38
• By e-mail at the following address: concierge@faste.com

FASTE is able to achieve any kind personalized services in collaboration with its partners, do not hesitate to contact us to organize a birthday, a trip, a wedding…

Complaints will be accepted only if the problem has been reported to FASTE or to the partner during an event so that it attempted to address so that the injury suffered by the Member is limited.

Article 8. Responsibilities and guarantees

8.1 For FASTE use

No warranty is given to the Member in:

• The absence of anomalies, errors and bugs that could affect navigation on FASTE or the implementation of any features offered on the Site.
• The opportunity to correct these anomalies, errors or bugs.
• The absence of any interruption or failure in the operation of the Site.
• The possible site compatibility with a hardware or configuration.

In no case FASTE.com will be liable for any direct, indirect and / or consequential, foreseeable or unforeseeable (including loss of profits or of a chance … ) arising out of the provision and / or use or the total or partial impossibility to use.

The hyperlinks on FASTE redirecting the Member to other websites are only intended to facilitate the Member searches.

In any case, the Member states to know the Internet, characteristics and limitations in particular its technical performance, response times for consulting, querying or transferring data and the risks link to the communications security.

8.2 For Services

Once a reservation is made by a Member, the latter undertakes to honor the reservation according to the number of persons specified, the arrival time, meet the booking threshold provided thus the deposit payment and the rest to be paid to the Supplier, as specified in the steps of booking and ticket reservation.

Unless legal provisions and with the exception of OM , the Member acknowledges that acting as a mere intermediary, FASTE.com may

In summary, FASTE.com may contact members through various means with information and promotional offers, in compliance with data protection laws. Unpaid invoices due to fraudulent use of a debit card will be recorded in a payment incident file. Members have the right to access, modify, rectify and delete their personal data at any time. Accepting these General Conditions implies acceptance of FASTE.com’s Privacy Policy, which is applicable from January 1st 2023 and was last updated on January 1st 2023. The copyright for FASTE.com and all its content is held by the company and its partners.